HBS is based in the Muskegon, Michigan area along the coast of Lake Michigan. We are willing to travel to your location to perform service on your hybrid. There is a cost for travel to HBS and reasonable reimbursement is needed to perform this service. The first 100 miles is free of charge and the remainder is charged at $0.35 per mile. If an over-night trip is required the costs are passed along to our customers. Even with these charges your total remains way below dealer charges.